Description
🖼️ Tool Name:
Kraftful
🔖 Tool Category:
AI-powered product insights & customer feedback analysis platform; it falls under Feedback & Analytics, Analytics & Dashboards, Summaries, Headlines & Ideas, و Business Docs Automation.
✏️ What does this tool offer?
Kraftful uses AI to analyze customer reviews, support tickets, surveys, social media comments, and app store feedback to extract insights for product improvement.
It helps product teams understand user needs, identify common issues, prioritize features, and track sentiment trends at scale.
⭐ What does the tool actually deliver based on user experience?
• Automated analysis of customer reviews & feedback
• Key themes extraction (pain points, feature requests, bugs)
• Sentiment analysis with trend tracking
• Product improvement suggestions
• Competitor review analysis
• Summaries of thousands of reviews instantly
• Prioritized insights ranked by importance
• Reports for product roadmaps & backlog refinement
• Multi-source data ingestion (Support, App Store, Google Play, Slack, Zendesk…)
• Insights visualization through dashboards
🤖 Does it include automation?
Yes — Kraftful includes strong automation capabilities:
• Auto-categorization of feedback
• Automated sentiment scoring
• Auto-generated weekly insights reports
• Automatic grouping of similar user pain points
• AI summarization of large data sets
• Auto-prioritization of product opportunities
• Workflow automation via integrations
💰 Pricing Model:
Subscription-based (SaaS)
🆓 Free Plan Details:
• Limited feedback analysis
• Basic summaries
• Restricted data sources
💳 Paid Plan Details:
• Unlimited feedback ingestion
• Multi-channel integrations
• Priority insights & advanced reports
• Competitor analysis
• Custom dashboards
• Team collaboration
• Enterprise security & SLAs
• Monthly/annual billing
🧭 Access Method:
• Web App
• Integrations (Slack, Zendesk, Intercom, App Stores, CSV…)
• API access
• Cloud-based platform
🔗 Experience Link: