Description
🖼️ Tool Name:
DevRev
🔖 Tool Category:
AI-powered Product Lifecycle & Support Platform; it falls under the category of integrated CRM, product management, support automation, and engineering workflow tools.
✏️ What does this tool offer?
DevRev is an AI-driven platform that unifies product management, customer support, developer workflows، and CRM into one system.
It connects customers → support → product → engineering so teams can track issues, prioritize features, resolve tickets, and ship better products faster — all in one place.
⭐ What does the tool actually deliver based on user experience?
• Unified workspace for customer issues, product features، and engineering tasks
• AI-powered support desk (ticket triage, summarization, auto-responses)
• Product roadmaps and feature prioritization
• Issue tracking tied directly to customer impact
• In-app customer chat and support widgets
• AI copilots for agents and developers
• Analytics connecting customer feedback to product improvements
• API integrations with GitHub, Jira, Slack, etc.
• Automations for workflows, tagging, routing, and ticket resolution
• Knowledge base and documentation suggestions
• One platform replacing CRM + ticketing system + PM tools + engineering tracking
🤖 Does it include automation?
Yes — DevRev uses automation heavily:
• Auto-triage of support tickets
• AI answers and ticket summaries
• Automated routing to the right team (support → product → engineering)
• Automated product insights based on customer pain points
• Auto-linking between support tickets and product features
• Automated roadmap suggestions
• Developer automation via integrations (GitHub/Jira)
• SLA-based escalations and notifications
💰 Pricing Model:
Freemium + paid plans
🆓 Free Plan Details:
• Basic support desk
• Limited workspace members
• Basic automation
• AI summaries
• Limited storage
• Product & ticket linking (basic)
💳 Paid Plan Details:
• Advanced AI copilots
• Full workflow automation
• Custom ticket routing
• Product analytics & deep insights
• Unlimited contributors
• CRM-grade customer & account tracking
• Role-based permissions
• Integrations (Salesforce, GitHub, Jira, Slack)
• Enterprise security, SSO, audit logs
• Dedicated support
🧭 Access Method:
• Web app
• Desktop & mobile access
• APIs
• Integrations with support, CRM, DevOps, and engineering tools
🔗 Experience Link: