Freshsales CRM

️ 🖼Tool name:
Freshsales (part of the Freshworks suite)

🔖 Tool category:

• Customer relationship management and deal tracking

• Automation and smart agents

• Cold email and sequences

• Business and operations management

️ ✏What does this tool offer?
Freshsales is an AI-powered CRM (Freddy AI) that helps companies manage customers, track deals, automate emails and tasks, and improve productivity. The platform allows you to track contacts, manage accounts and deals, communicate via chat, email, and phone, create email templates, and set up custom fields and integrated workflows. The platform can be integrated with Slack and other tools, with access to the Freshworks Marketplace to extend functionality.

⭐ What does it actually offer based on user experience?
Users praise its ease of use, deep integration with email and daily tasks, and Freddy AI automation that helps categorize customers, predict deals, and send smart emails. The platform helps sales teams better manage relationships, improve conversion rates, and save significant time on routine tasks.

🤖 Does it include automation?
Yes, automation is included:

• Freddy AI for automating classification and identifying sales opportunities (Contact Scoring)

• Smart and scheduled emails (Sales Emails)

• Sales forecasting and analytics (Forecasting Insights)

• Basic and advanced workflow automation

💰 Pricing model:
Based on monthly or annual subscriptions per user with different plans depending on workload and required features.

🆓 Free Plan Details:

• A limited-time free trial is available to explore the platform.

• Includes basic tools for customer, deal, and communication management

💳 Paid plan details:

• Growth – $9 user/month (billed annually):

  • Kanban View for contacts, accounts, and deals

  • Contact Lifecycle Stages

  • Built-in Chat, Email & Phone

  • Email Templates, Custom Fields, Basic Workflows

  • Contextual Collaboration with Slack

  • Product Catalog, Curated Reports, Freshworks Marketplace

  • 1 CPQ license

• Pro – $39 user/month:

  • All Growth features

  • Contact Scoring by Freddy AI

  • Sales Emails by Freddy AI

  • Forecasting Insights by Freddy AI

• Enterprise – $59 per user/month:

  • All Pro features

  • Audit Logs, advanced security and control features

🧭 How to access the tool:
Directly via browser, iOS and Android smartphone apps, with integration with Slack and other tools in the Freshworks Marketplace.

🔗 Trial link or official website:
https://www.freshworks.com/crm/pricing/