Features
- 🤖 Helena AI Assistant: Lets users type or speak to query operational data, generate reports, create tickets, and execute tasks instantly.
- 🧠 Ticket AI Copilot: Gathers ticket context, suggests fixes from knowledge bases, analyzes user sentiment, and drafts responses for technicians.
- 🔄 AI Workforce Automation: Features autonomous AI agents for tasks like triage, routing, and dispatching incoming service requests.
- 💬 Omnichannel Service Desk: Unifies support requests from email, web portals, mobile apps, and Microsoft Teams into a single unified inbox.
- 📊 Project & Billing Integration: Handles milestone planning, time tracking, contract billing, and synchronization with accounting tools like QuickBooks and Stripe.
Pricing Details
💰 Price Details : Priced per technician on a subscription model, with a free trial available upon request.