Features
- AI agents handling customer service around the clock via chat, phone, email and social media
- Performs actions such as updating order addresses and managing refunds, returns and exchanges
- Tracks shipments
- Product recommendations from catalog data, order history and customer preferences
- Voice agent for call management
- Social media agent for comments and messages
- Rules and limits for each action, with handoff to human agents
- Over 120 integrations including Shopify, Gorgias and Zendesk
- Webhooks, APIs and custom workflows on higher plans
Pricing Details
The pricing model is based on a paid monthly subscription, with a free trial available for Basic plans. Pricing is primarily determined by the volume of customer support conversations, with three main plans: Basic, Advanced, and Enterprise. A free trial is available for both the Basic and Advanced plans before upgrading to a paid subscription. The Basic plan starts at $100 per month, and includes up to 250 conversations per month, one AI agent, pre-built conversation templates, a knowledge base from public documents, language detection, basic analytics, and integrations with Slack and email. The Advanced plan starts at $200 per month and offers up to 5,000 conversations per month and up to 5 AI agents, as well as customization of agent personalities and styles, sentiment analysis, real-time handoffs to human agents, Webhooks and APIs, claim testing, advanced analytics, and priority support. The Enterprise plan is custom-priced and offers unlimited conversations and AI agents, custom model tuning, SSO, SCIM, audit logs, custom integrations and workflows, a dedicated account manager, and 24/7 support via phone and Slack. Octocom also offers the option to request a demo for all plans. You can access the tool by signing up for a free trial of the basic plans, subscribing to one of the paid plans, or contacting the company to request a demo or get a custom quote for the Enterprise plan.