Description
🖼️ Tool Name:
11Sight
🔖 Tool Category:
AI-powered video interaction and conversational sales platform; fits under Business & Marketing, Conversations, Productivity & Automation, and Data & Analytics.
✏️ What does this tool offer?
11Sight enables businesses to engage prospects and customers in real-time via browser-based video/audio calls with a single click—no downloads, appointments, or login required. It’s complemented by AI agents that handle initial conversations, book appointments, qualify leads, and escalate when needed, across inbound and outbound channels ($e$‑line links, website embeds, marketing messages).
Core Features:
AI Front‑Desk & Service Agents: Handles common inquiries (hours, location, availability), appointment booking, and service calls 24/7.
AI Sales & Outbound Agents: Proactively reach out to prospects with call reminders, service recall prompts, and follow-ups.
One‑Click Browser or Mobile Calls: Join via browser or mobile without plugin install. Unlimited call time, call recording, email transcriptions, and caller blocking.
Call Routing & Orchestration: Route to users or teams, simultaneous ringing, transfer, 3‑way calls, and voicemail messaging.
Organization Dashboard & Analytics: Real-time call reports, sentiment, agent performance, custom branding, custom domains (CNAME), and CRM integrations (e.g., HubSpot, ADF for automotive).
Security & Compliance: End-to-end encryption ensures only participants access call content.
⭐ What does the tool actually deliver based on user experience?
24/7 automation of inbound service/sales calls; no wait time, doubling of appointments and service revenue reported.
Recognized for speeding up sales cycles, improving lead quality, and reducing manual workload
A user mentions: “Start a video call from any online channel with one click… no downloads.”
🤖 Does it include automation?
Yes — 11Sight operates as a fully automated, AI‑agent-driven communication platform:
Handles inbound and outbound video calls autonomously
Screens and qualifies leads, books appointments
Transcribes calls, sends email summaries, integrates with CRM systems
Escalates complex inquiries to human reps when needed
💰 Pricing Model:
Free trial available (e‑line and AI agent features demo)
Custom commercial pricing; not publicly disclosed
🧭 Access Method:
Web-based SaaS accessed via dashboard and e‑line links
Mobile app for iOS/Android available
Setup no-code; embed buttons via script or QR code
CRM integrations (HubSpot, auto industry systems via XML ADF)
🔗 Experience Link: